1. What types of cleaning services do you offer in Hertfordshire?+
We provide a comprehensive range of services, including regular domestic cleaning, deep cleaning, end-of-tenancy cleaning, carpet and upholstery cleaning, and specialized services like after-party and post-construction cleaning.
2. Are your cleaners insured and background-checked?+
Yes, all our cleaners are fully insured and have undergone thorough background checks to ensure your peace of mind.
3. Do I need to provide cleaning supplies?+
No, our team comes equipped with all necessary cleaning products and equipment. However, if you have specific products you'd like us to use, we're happy to accommodate.
4. How do I book a cleaning service?+
You can easily book our services through our website's booking form or by calling our customer service line.
5. What areas in Hertfordshire do you cover?+
We serve the entire Hertfordshire region, including towns like St Albans, Watford, Hemel Hempstead, Stevenage, and Welwyn Garden City.
6. How often can I schedule regular cleaning?+
We offer flexible scheduling options, including weekly, bi-weekly, or monthly cleaning services to fit your needs.
7. Can I request the same cleaner for each visit?+
Absolutely! We strive to provide consistency by assigning the same cleaner to your home whenever possible.
8. What tasks are included in regular domestic cleaning?+
Our regular cleaning includes dusting, vacuuming, mopping, kitchen and bathroom cleaning, and general tidying of living spaces.
9. Is there a minimum duration for regular cleaning appointments?+
Yes, we require a minimum of 2 hours per regular cleaning session to ensure quality service.
10. What distinguishes deep cleaning from regular cleaning?+
Deep cleaning involves a more thorough cleaning process, targeting areas often missed in regular cleaning, such as behind appliances, inside cabinets, and detailed bathroom and kitchen sanitation.
11. How long does a deep cleaning session take?+
The duration depends on your home’s size and condition but usually takes between 3 and 6 hours.
12. Do I need to be home during the deep cleaning?+
It’s not required, but we recommend being present at the start and end to go over any specific requests or walkthroughs.
13. What’s included in your end-of-tenancy cleaning?+
We include a full property clean: oven cleaning, interior appliances, cupboards, skirting boards, bathroom descaling, and more.
14. Do you guarantee your end-of-tenancy cleaning?+
Yes, we offer a 72-hour guarantee. If your landlord raises any cleaning issues, we’ll return to re-clean at no extra charge.
15. How much notice do I need to book end-of-tenancy cleaning?+
We recommend 48 hours' notice, but we’ll do our best to accommodate last-minute requests if slots are available.
16. How are your cleaning services priced?+
Pricing is based on property size and service type. Regular cleaning starts at £17.99/hr, deep cleaning from £19.99/hr, end-of-tenancy from £130.
17. Are there any extra charges I should know about?+
Extra charges may apply for add-ons like carpet cleaning, exterior windows, or parking fees where applicable.
18. What payment methods do you accept?+
We accept debit/credit cards, bank transfers, and cash payments for your convenience.
19. What safety measures do you follow during cleaning?+
Our team follows strict hygiene practices, uses eco-friendly products, and disinfects equipment to ensure a safe, healthy clean.
20. What if I’m not satisfied with the cleaning?+
Let us know within 24 hours and we’ll return to address any issues—your satisfaction is our priority!
