1. Introduction

Welcome to Glohus Cleaning Services ("we", "our", "us"). We are committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our cleaning services in London, UK. By using our services, you consent to the practices outlined in this policy.

2. Information We Collect

We may collect the following personal data:

Contact Details: Full name, email address, phone number, residential address
Service Details: Booking date and time, property type, cleaning preferences, instructions
Payment Details: Billing address, payment method (processed securely via Stripe or PayPal)
Communication History: Email correspondence, phone call notes, feedback submissions
Website Analytics: IP address, device type, browser type, referral pages, visit duration, cookies

3. How We Use Your Information

Your information is used to:

Process and confirm your cleaning bookings
Communicate important updates about your services
Provide tailored cleaning recommendations
Manage payments and send invoices
Respond to inquiries and customer support requests
Send promotional offers (with your consent)
Improve our website functionality and user experience
Comply with legal obligations

4. Sharing Your Information

We do not sell or lease your personal data. We only share it with:

Trusted cleaning staff performing your service
Payment gateways like Stripe and PayPal to process payments securely
Technology providers who support our website and booking system
Legal authorities if required under UK law

5. Cookies and Analytics

We use cookies to enhance your browsing experience, remember your preferences, and analyze website traffic using Google Analytics. You can manage or disable cookies in your browser settings. By continuing to use our website, you consent to our cookie policy.

6. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal requirements, and resolve disputes. Once no longer needed, we securely delete or anonymize your data.

7. Your Rights

Under the UK GDPR and Data Protection Act 2018, you have the right to:

Access a copy of your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict processing in certain circumstances
Object to direct marketing communications
Receive your data in a portable format

To exercise these rights, email us at info@glohuslondoncleaning.com or call +44 7520 439213.

8. Third-Party Websites

Our website may link to third-party sites such as payment gateways or review platforms. We are not responsible for the privacy practices or content of those websites. We recommend reviewing their privacy policies.

9. Security Measures

We implement appropriate security measures, including encryption and access controls, to protect your data from unauthorized access or misuse. However, no internet transmission is completely secure, and you use our site at your own risk.

10. Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the effective date updated. We encourage you to check back periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy, contact us:

Email: service@glohuslondoncleaning.com

Phone: +44 7711805298 Gohus Cleaning Services, whittingstall road, hoddesdon, United Kingdom